Shipping Policy

At Phoolini, we are committed to delivering your favourite fashion pieces in a timely and secure manner. This Shipping Policy outlines how we process, ship, and deliver orders both within India and internationally.

1. Order Processing Time
• All orders are processed within 5–7 business days after receiving full payment.

• You will receive an email confirmation once your order is shipped, including tracking information.

2. Shipping Within India
• Shipping charges are free within India.
• International shipping charges will be calculated at time of checkout depending on the destination

3. International Shipping
We ship outside India. Shipping rates and delivery timelines vary depending on the destination.
• International Delivery Time: 7–21 business days (may vary due to customs)
• Orders may be subject to customs duties, taxes, or import fees, which are not included in the product or shipping price. These charges are the responsibility of the customer.
• Delivery timelines may vary based on country-specific customs clearance procedures.

4. Order Tracking
• Once your order is shipped, a tracking number and link will be sent via email or SMS.
• You can also track your order by logging into your account on our website.

5. Delays & Exceptions
• Phoolini is not liable for shipping delays due to natural disasters, public holidays, or courier disruptions.
• We are not responsible for packages lost or stolen after delivery is confirmed by the courier.
• If your order is significantly delayed, please contact us at support@phoolini.com and we’ll assist you promptly.

6. Change of Address
• Shipping address changes must be done before placing the order.
• We cannot change the shipping address once the order has been dispatched.

7. Delivery Attempts
• Our courier partners typically make up to 3 delivery attempts.
• If undelivered after repeated attempts, the package will be returned to us. In such cases, customers may be required to pay re-shipping charges.

8. Contact Us
For shipping-related queries, please contact:
Email: support@phoolini.com
Phone: +91-9116314677
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST