We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The product comes with a special one-time open seal and hence won't be considered for a return if it is broken.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at refund@phoolini.com.

1. Where can I shop your collection?

We are an exclusively online brand, so you can shop with us directly through:

- Our Website: www.phoolini.com

- Instagram: https://www.instagram.com/phoolini/

2. How can I place an order?

It’s super easy to place an order:

• Browse our website or Instagram for the latest collection.
• Select the items you love and the product details (size, color, etc.).
• Buy it on the website.
• We’ll confirm your order.
• Once your order is processed, we’ll ship your order to your doorstep!

3. What payment methods do you accept?

We offer multiple convenient payment methods:

- Credit/Debit Cards (Visa, MasterCard, etc.)

- UPI Payments (Google Pay, PhonePe, Paytm)

- Net Banking

- Cash on Delivery (COD)

4. Do you offer worldwide shipping?

Yes, we do! We offer both domestic and international shipping:

- For India: Standard shipping is usually free.

- International: Shipping charges will be calculated at checkout depending on your location.

5. How long does shipping take?

- Within India: Orders usually arrive within 5-7 business days, depending on the delivery location.

- International: Delivery can take anywhere from 7-21 business days, depending on the destination.

Once your order is shipped, you’ll receive a tracking number to monitor your package’s journey.

6. Do you offer returns or exchanges?

We want you to love your purchase! We offer a 3-day return/exchange policy on unworn, unwashed, and undamaged items.
To initiate a return or exchange, email us at refund@phoolini.com, and we’ll guide you through the process.

7. Can I cancel or change my order?

Once your order is confirmed and payment is processed, we typically cannot make changes. However, if you need to cancel or make adjustments, please contact us within 24 hours of placing the order at support@phoolini.com, and we will do our best to accommodate your request before the shipment is processed. 

8. Do you offer size guides?

Yes, we provide size guides for every product! You can find the size chart on each product page on our website along with model description. If you’re unsure about your size, send us an email on support@phoolini.com and we’ll be happy to assist you.

9. How do I know if a product is available in my size?

We regularly update our stock, and all products on our website will show their available sizes. If an item is sold out in your size, don’t worry! You can DM us to inquire about restocks.

10. Can I get custom-made clothing?

No, we do not offer custom-made clothing. However, all of our products are very standard in sizes and includes well fit using smocking, belts and other essentials wherever needed.

11. Are your clothes eco-friendly?

Absolutely! Our brand's foundation is comfort and sustainability. We are committed to sustainability. We use eco-friendly fabrics like cotton, linen, and handwoven textiles, and we work with local artisans to reduce waste and support ethical practices.

12. How can I stay updated with your new arrivals and offers?

To stay updated:

- Follow us on Instagram: www.instagram.com/phoolini/ for all our latest launches, offers, and sneak peeks.

- Subscribe to our newsletter: You can subscribe to our newsletter via our website for exclusive updates, promotions, secret sales and style tips.

13. How do I contact customer support?

If you have any questions or need assistance:

- DM us on Instagram: www.instagram.com/phoolini/

- Email: support@phoolini.com

- Phone: +91 9116314677

We’re happy to help with any queries, orders, or concerns!

14. Do you offer gift cards?

Yes! We will soon be adding gift cards that you can purchase through our website. They are perfect for gifting, and your loved ones can choose their favourite styles.

15. Why should I shop with you?

Our collections blend the rich heritage of Jaipur with contemporary fashion, offering unique, handcrafted pieces that are perfect for every occasion. We focus on quality, sustainability, and making every woman feel beautiful and comfortable. Plus, with our personalised shopping experience, we’re always just an email away!

Have more questions?
Feel free to reach out to us anytime. We’re here to help and make your shopping experience as smooth as possible!